Privacy Policy

We, Invention Works BV (trading as Silk’n), process privacy-sensitive data, i.e. personal data, through our website. The careful handling of personal data is of paramount importance to us. Therefore, we process and safeguard personal data with great care.

To ensure the greatest possible transparency in our dealings with our customers, we have revised our privacy & cookie policy. This is in compliance with the requirements of privacy law applicable to us. Among other things, this means that we:

clearly state the purposes for which we process personal data. We do this in this privacy and cookie policy;
try to limit the personal data we collect to only those personal data necessary for legitimate purposes;
first inform you and thereafter freely and expressly request your consent to processing your personal data in situations in which your consent is required;
take adequate security measures to protect your personal data and require parties who process personal data on our behalf to do likewise;
respect your rights by allowing you access to your personal data, rectifying them or erasing them at your request.

We are the data controller for data processing. In this privacy and cookie policy, we explain which personal data we collect and use and for what purpose. We advise you to read this policy carefully.

We reserve the right to make changes to this policy. Changes will be published on this website and we will ensure that access is still available to old versions. It is recommended that you regularly consult this policy, so that you are aware of such changes. This privacy and cookie policy is the only version that applies while you are visiting the website, until a new version replaces the current version.

This privacy and cookie policy (version 0.1) was last amended on 24 January 2024.

CONTROLLER

The party responsible for the processing of personal data (controller) is:

Invention Works BV

Galileïstraat 17,

3029 AL Rotterdam

The Netherlands

Telephone number:+31 180 330 550

Website: https://silkn.eu

Chamber of Commerce number: 24346612 (CoC Rotterdam)

VAT number: 811 811 980 B01

ACCESS TO OUR WEBSITE

Use of and access to our website is strictly personal. Our website, including the data and information published on it, may not be used for political, commercial or advertising purposes.

THE CONTENT OF OUR WEBSITE

All intellectual property rights in respect of materials are held by Invention Works BV. The copying, dissemination and any other use of the materials is not permitted without the written permission of Invention Works BV, save and only as provided otherwise in regulations of mandatory law (such as the right to quote). The absence of any action on our part in response to the unauthorised use of the foregoing cannot be considered tacit consent.

THE MANAGEMENT OF OUR WEBSITE

We endeavour to update and/or supplement the content of the website as frequently as possible. Despite this care and attention, it is possible that the content will be incomplete and/or inaccurate.

The texts/images (materials) offered on the website are offered without any type of guarantee of or claim to accuracy. These materials may change at any time, without prior notice by Invention Works BV.

Prices and other information about products in particular are subject to obvious programming and typing errors. You cannot claim an agreement with Invention Works BV on the basis of such errors. We cannot, under any circumstances, accept liability for hyperlinks to third-party websites or services featured on the Website.

We may take the website offline at any time or remove information from it if such information is contrary to the law.

RESPONSIBILITY FOR USE OF WEBSITE

We are not responsible for faults, difficulties, failure or interruption of the functioning of our website which cause our website not to work or restrict access to it. You are solely responsible for the manner in which you connect to our website. You must protect your own equipment and data against viruses on the Internet. You are also personally responsible for the website you consult online.

If legal proceedings are brought against you due to a violation of the terms of this privacy policy or the use of our website, we are not liable.

Should you, your equipment or third parties suffer any damage as a consequence of your connection to/use of our website, we are not liable.

We are entitled to recover from you all damage which we suffer or will suffer should we become involved in a dispute as a consequence of your use of our website.

NEWSLETTER

We regularly launch new products or run special promotions. We would like to share these with you by sending you our newsletter by e-mail.

Sometimes, we also send personalised newsletters. Cookie technologies are used to track and store your usage of our website. This enables us to send you a personal newsletter.

When you open an account with us, you can indicate whether you wish to take advantage of the newsletter. If you don’t want to receive the newsletter, or would like to re-subscribe, you can alter this setting at any time in your personal online account.

ORDER PROCESSING

When you place an order with us, we need your personal data in order to deliver the order to you and keep you updated on the progress of your order. Only the data necessary for us to deliver your order are provided to the parcel service that delivers the parcel to you.

REVIEW

A review is very helpful for other visitors to our website and for us. When you write a review, you are choosing to share your personal data with us. You can, of course, also complete a review anonymously by using an alias. If you wish to delete your review, contact our customer service by e-mail customercareuk@silkn.eu or telephone us on 0906-2130009 (0.25£ per minute).

ANTI-FRAUD

Fraud is increasingly common in society and, unfortunately, it affects us too. We use your data, including IP addresses and website use, to combat unauthorised access and fraud.

CHOICE OF PAYMENT METHOD

When you complete an order in our online shop, you are asked to pay for it. You have the option to pay later. For this option, we use external company Klarna. To investigate your creditworthiness, your personal data are used for a credit check.

SOCIAL MEDIA

Our Facebook page can be found at https://nl-nl.facebook.com/Silkn. On this page, you can like, share or respond to our posts. When you write a post on our Facebook page, you are choosing to share your personal data with us. You can remove your posts yourself at any time. If you are unable to delete a post, you can always contact our customer service by e-mail customercareuk@silkn.eu or telephone us on 0906-2130009 (0.25£ per minute). By leaving a post on our page or by liking, sharing or responding to a post by us, we do not gain access to your Facebook account.

NEWSLETTER

We regularly launch new products or run special promotions. We would like to share these with you by sending you our newsletter by e-mail.

Sometimes, we also send personalised newsletters. Cookie technologies are used to track and store your usage of our website. This enables us to send you a personal newsletter.

ORDER PROCESSING

REVIEW

ANTI-FRAUD

Fraud is increasingly common in society and, unfortunately, it affects us too. We use your data, including IP addresses and website use, to combat unauthorised access and fraud.

CHOICE OF PAYMENT METHOD

SOCIAL MEDIA

COLLECTION OF PERSONAL DATA

By using our website, you leave certain data with us. These may be personal data. We only keep and use the personal data provided directly by you or in respect of which it is clear when the data are provided that they will be provided to us for processing. We will not use the personal data for other purposes, unless you have given your prior consent.

You have the facility to purchase products via our website. When you make a purchase, we ask you to enter certain data. You can create an account when doing so and supplement or amend your data in the account. When you use our website and purchase products, we ask you for the following data (depending on the data you yourself add to your account):

First name and last name
Gender
E-mail address
Address details
Telephone number
Payment details
IP address (provided passively, see section on cookies)

The above data are used for the following purposes:

Purchasing products, processing the order and updating you on its progress;
Logging in to an account;
Recognising your visit and preparing statistics.

The data you provide are shared with third parties if this is necessary in connection with the performance of the agreement that you conclude with us.

YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA

Right of access

You have the right to request access to your personal data at all times.

Right to rectification

You have the right to request the rectification of your personal data if they are incorrect or out of date and/or to request their completion if they are incomplete. You can do this yourself in your account.

Right to object

You have the right to object to the processing of your personal data if you do not agree with the manner in which we process your personal data. This right applies to the data used for direct marketing and for other data that are used on the basis of our legitimate interest.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal and other data. This means that we may keep your personal and other data, but not use them. This right is created in a number of situations. If you believe such a situation exists, you can contact us.

Right to be forgotten/request to erase account

You have the right to ask us to erase all personal and other data we have concerning you. If you make such a request, we will erase the personal and other data that can be traced back to you. However, this does not apply to data which we are legally required or permitted to keep.

Right to data portability

You have the right to receive the personal and other data which you have provided to us in connection with the agreement(s) concluded with us in a machine-readable format, so that you can keep those data in your database or a database belonging to another party.

Right to submit a complaint

You have the right to submit a complaint about the manner in which we handle your data. Finally, you have the right to submit your complaint to the Dutch Data Protection Authority.

You can make requests in connection with your aforementioned rights by e-mail to dpo@silkn.eu accompanied by a copy of a valid proof of identity with signature and the details of how we can contact you in writing.

For matters involving access to personal data linked to a cookie, you must attach a copy of the cookie in question. You can find this in your browser settings. If the data are incorrect, you can ask us to amend the data or have them erased.

Enquiries will be answered within 1 month of submission. If the issue is too complex or the number of requests too high, this period may be extended by 2 months.

PROCESSING OF PERSONAL DATA

If you are suspected of violating any laws or regulations and the authorities require your personal data, we will provide them with those data in response to an express and reasoned request by those authorities. Thereafter, your personal data will no longer be covered by the protection offered by this privacy policy.

SECURITY

We take security measures to limit the misuse of and unauthorised access to personal data. In particular, we take the following measures:

logical access control, using passwords;
automatic logging of all actions involving personal data;
encryption of digital files containing personal data;
securing of network connections by means of Secure Socket Layer (SSL) technology.

We will not process your personal data in countries outside the European Economic Area (EEA).

This policy does not apply to websites of third parties which are linked to our website by hyperlinks. We cannot guarantee that those third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy policies of such websites before using them.

NEWSLETTER AND CONTACT FORM

We offer a newsletter designed to inform interested parties about our products and/or services. Each newsletter contains a link for you to unsubscribe. Your e-mail address will only be added to our list of subscribers with your permission.

If you fill in a contact form on the website, or send us an e-mail, the data you send to us will be kept for as long as is necessary, based on the nature of the form or the content of your e-mail, in order to fully respond to and deal with the form or e-mail.

RETENTION PERIOD

We use and keep all data collected via the website for a maximum period of 7 years, in order to fulfil our tax-related obligations.

APPLICABLE LAW

This agreement is governed exclusively by Dutch law. The court in Rotterdam has sole jurisdiction over any disputes concerning these terms and conditions, unless a statutory exception to this applies.

QUESTIONS, COMPLAINTS, RETURNS AND REPAIRS

If you have questions or complaints about products, returning products, reporting faulty products, general questions, questions about the website, and so on, contact our customer service by e-mail at customercareuk@silkn.eu or telephone us on 0906-2130009 (0.25£ per minute). To enable us to deal efficiently with your enquiry, we request your personal data so that we can offer you the best possible service and provide you with information about your enquiry.

Should you have any questions or complaints about the protection of privacy or personal data, you can contact us in the following ways:

By post:

Invention Works BV

Attn: DPO

Galileïstraat 17,

3029 AL Rotterdam

The Netherlands

By e-mail:

DPO@silkn.eu