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14 day return policy

Returns Process

When returning the goods you are required to email or call our Customer Service first at customercareuk@silkn.eu or by telephone at 09062130009.

We will refund you, in line with our returns policy, within 14 days of the goods being returned.

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.

You have a legal right to cancel your contract before delivery and up to 14 working days after delivery. To do this please email us or write to us to discuss the matter further.

Cancelled orders must be returned to us in an unused condition. If goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.

In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.

Returning your entire order

You have the right to return your entire order up to 14 days from receiving the product/s.

When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs. Refunds will be processed within 14 days of you returning the items to us or evidence that they were returned. 

Return postage costs, in this case, will be the responsibility of Silk’n.

Returning part of your order

You have the right to return part of your order up to 14 days from receiving the products.

When returning part of your order you will receive a refund for the products you have returned to us within 14 days of sending the item back to us or evidence that it was returned.

Return postage costs, in this case, will be the responsibility of the customer.

Returning Faulty Goods

If you receive your goods and there is a problem please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.

When returning a faulty product to us (if after being assessed its considered to be faulty), your return postage costs will also be refunded to you.

Please see return process for further details.

Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or through negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.