Warranty policy

Warranty is applied to customers who purchased from authorized dealers.

What Does This Warranty Cover?

Home Skinovations, its applicable affiliates (hereinafter: Home Skinovations) or the authorized dealer from whom you purchased your Silk’n product (hereinafter: the Device) shall repair or replace the Device, if any material defects caused by Home Skinovations are discovered in the Device during the warranty period, whether in the body of the Device or its operation.

Who is entitled to warranty by virtue of this warranty certificate?

Only you, the original buyer of the Device who purchased the Device from Home Skinovations or its authorized dealers, are entitled to receive the warranty specified in this warranty certificate. In order to be entitled to the warranty service, you need to provide a proof that you are the original buyer of the Device by presenting an original receipt for purchase of the Device. This warranty is not an international warranty. The warranty will only be honored in the country in which the authorized dealer or the Home Skinovations entity from whom you purchased the Device, are located.

What period does this warranty certificate cover?

The warranty covers repair requests received within one year (1) from the Device’s original purchase date. Repair requests after one year (1) from the date of purchase are not covered by this certificate of warranty. Repair requests regarding a Device that was repaired or replaced must be submitted no later than: (a) one year (1) from the original purchase date of the Device or (b) ninety (90) days from the date that the repaired or replaced Device was returned to you, the later to occur. If a sticker is attached to your Device stating a warranty period longer than that indicated above, the warranty period mentioned on the sticker will apply, and the Device will be repaired or replaced as part of the warranty until such period expires.

If you purchased the Device in an EU country, you have an additional year (according to the EU-Directive 1999/44) to claim for deficiencies or malfunctioning of your Device, which were present at the time of purchase, but were not apparent then, as determined by Home Skinovations or the authorized dealer. In order to make this extended warranty effective you must contact the authorized dealer from whom you purchased the Device or the local service center and notify them about the production fault immediately, and no later than 60 days after detecting the fault.

How to get service for the warranty?

For further instructions how to obtain warranty service and for contact details of the service centers close to you, visit: www.silkn.com/For_International_Visitors, or contact your local authorized dealer, or call our Help Desk at:
North America: Tel: 1-877-DO-SILKN (1-877-367-4556) / Email: contact@silkn.com
European countries: (Including all member states of the European Union, Switzerland, Norway and Russia) Tel: +31-0-180-330-550 / Email: silkn@inno-essentials.com
Japan: Tel: 0120-110-469 / Email:beauty0120110469@sensepil.jp
Israel: Tel: 1-700-700-309, Email: info@silkn.com
Other countries: Email: info@silkn.com

When asking for customer services you may be asked to fill in a form for returning the product and you shall receive a reference number. In case of a defect that is not covered by the warranty for whatever reason, Home Skinovations can charge you for the shipping and repair costs if you agreed to repair the Device at your expense.

What is not covered by this certificate of warranty?

This warranty does not cover any damage resulting from an accident, misuse (including using the Device other than as described in the use instructions accompanying the Device), defective use, lack of reasonable care, irregular and unreasonable use including without limitation commercial or professional use, adding parts not supplied together with the Device, losing parts, using unauthorized spare parts or exposing the Device to any electrical current other than the indicated current. The warranty will be cancelled if the Device was treated by anyone not authorized by Home Skinovations and Home Skinovations will not be liable for any damage resulting from repairs performed by anyone not authorized by Home Skinovations. The warranty does not include replacing used non-durable parts.

WARRANTY DISCLAIMER

THE EXPRESS WARRANTY SET FORTH IN THIS DOCUMENT IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTIBILITY, AND FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT OF THE DEVICE.

LIMITATIONS

IN NO EVENT SHALL HOME SKINOVATIONS, ITS AFFILIATES OR AUTHORIZED DEALERS, BE LIABLE FOR ANY INDIRECT,SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE OR CHARGES FOR SUBSTITUTE EQUIPMENT), REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT THE REMEDIES SET FORTH IN THIS WARRANTY ARE HELD TO FAIL OF THEIR ESSENTIAL PURPOSE OR IF HOME SKINOVATIONS, ITS AFFILIATES OR AUTHORIZED DEALERS ARE HELD TO BE LIABLE FOR DAMAGES ON THE BASIS OF ANY LEGAL THEORY, IN NO EVENT SHALL HOME SKINOVATIONS’, ITS AFFILIATES OR AUTHORIZED DEALERS, LIABILITY FOR DAMAGES EXCEED THE WHOLESALE PRICE OF A SINGLE UNIT OF THE DEVICE AS OF THE DATE THAT THE CAUSE OF ACTION ACCRUES. YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE OR MISUSE OF, OR INABILITY TO USE, THE DEVICE EXCEPT TO THE EXTENT CAUSED DIRECTLY BY THE NEGLIGENCE OF HOME SKINOVATIONS.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU.